CareerBuilder, Applicant tracking
Reports.
CareerBuilder ATS needed a tool that was easier to use and quickly create and manage all types of candidate reports more efficiently with less screens. Reports was used alongside candidates and requisition in one dashboard. Leadership wanted to revisit the redesign of the ATS to simply the tasks of creating reports and managing predefined and saved reports. A legacy platform built from multiple products.
legacy experience
Discovery and heuristic research.
I played a key role in design, discovery and stakeholder alignment and overcoming challenges with their concerns of the current application. I evaluated their needs, to speed up the workflow to manage and maintain reports to surface information quickly to solve their goals.
the problems
Inconsistent platform.
A legacy platform built from multiple products. Improve design consistency and bring inline with the CB ecosystem with other existing products along with making a better user experience for the reports dashboard.
Poor information architecture.
Current methods resulting in extensive learning curves and did not align with best practice which cause cognitive overload.
Poor Metrics.
Inability to access metrics needed to solve their goals to optimize their day to day tasks.
Solutions
Usability and efficiency.
Optimize the platform time to quickly achieve their goals which eliminated excess time spend on the ATS.
Outcomes
Challenges
First iteration was validated by internal stakeholders on ATS team. Very positive feedback and minor revisions.
“This is so much better than the previous way of managing and maintaining custom reports”
“You have simplified so many steps and screens, I love what you have done”
Credits.
Office: Career Builder
Disciplines: Website Redesign, UX Research, Product Collaboration